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Free UK 24hr Tracked Delivery with orders over £40 (48hr delivery £2.95)
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15% OFF 3 items or more

Returns, refunds & exchanges

 

For information on delivery, click here.
    

We'll refund unworn items in full

Returning a Lazy Panda item is quick, free and painless. We are pleased to offer a full refund or exchange within 30 days.

Just make sure your items are:
  • unworn
  • in their original condition
  • in their original packaging
 
Returning orders - step by step
 
  1. Have your delivery paperwork handy
  2. Fill out the returns and/or exchanges section BELOW
  3. Print off the Freepost returns address label generated (UK only - for overseas orders, postage must be paid UNLESS the item is FAULTY. More info below.)
  4. Pack your item(s) and paperwork, attach the address label and send back to us
  5. A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email. 
  
We are only able to exchange an item for another of the same value. If you would like to exchange for an item of a different value, please return the unwanted item(s) for a refund, and place a new order for your desired item(s). This will ensure you receive your new item(s) quickly.
  
Return Item
Product name
Qty
Reason For Return
Action Required
Exchange / Replacement
Other Comments
Size
Colour
Return this item
Please tick which item(s) you are returning Please ensure the Qty, Reason and Action fields are completed

Returning overseas orders

Follow the steps above, then send your item(s) back to us using the following address:

Lazy Panda Returns
Dove Mill
Dove Road
Off Deane Church Lane
Deane
Bolton
BL3 4ET
United Kingdom

 

My item is faulty

We’re really sorry about this. Please return using the steps above and we'll exchange or refund your faulty item.

 

My item is faulty - but I've worn it

Please wash the faulty item(s) before sending back.

 

The underwear or hosiery I want to return is worn, unpacked or open

We’re really sorry – we can’t take these back.

 
Is my item in a good enough condition?

Please send items back in their original, unused condition – this means in their original packaging with the tags attached. We can’t give you a refund if there are any signs of wear, heavy perfume or smoke.

 

How long until I'm refunded?

We’ll try our best to have your money back within 24 hours of receiving the item.

 

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